This book provides an up to date analysis of contemporary challenges in the environment of human services in Australia. It reviews current theorising about organisations exploring new areas of theory development and their application to human services. Several new areas are explored relating to technology development in the human services; the emergence of new hybrid organisational forms; the notion of human service work as both knowledge work and 'emotional labour'; the issue of organisational ethics; exploration of concept of the learning organisation; and new methods for evaluating the organisational performance and social impact of human service organisations.

Hersteller:
Springer Verlag GmbH
juergen.hartmann@springer.com
Tiergartenstr. 17
DE 69121 Heidelberg

Elizabeth Ozanne and David Rose Elizabeth Ozanne is Associate Professor in Social Work at the University of Melbourne. David Rose is a lecturer of Social Work at the University of Melbourne.