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Janice M. Roehl-Anderson, MBA, is a principal with Deloitte Consulting LLP, with more than twenty years of consulting experience. She specializes in information systems security; financial and cost accounting system analysis, design, selection, and implementation; and long-range information system planning.

Steven M. Bragg, CPA, CMA, CIA, CPIM, has been the chief financial officer or controller of four companies, as well as a consulting manager at Ernst& Young. He is the author of nineteen books, including Accounting Best Practices, Third Edition and Essentials of Payroll: Management and Accounting, both from Wiley.

Acknowledgments.

About the Authors.

Preface.

1. The Controller's Job.

2. Internal control.

3. Planning and the Strategic Plan.

4. Long-Range Financial Plan.

5. Annual Plan.

6. Sales.

7. Distribution Expenses.

8. Direct Materials and Labor.

9. Overhead.

10. General and Administrative Expenses.

11. Cash and Investments.

12. Receivables.

13. Inventory.

14. Property, Plant, and Equipment.

15. Liabilities.

16. Equity.

17. Operational Accounting.

18. Closing Procedures.

19. Performance Measurements and Trends.

20. Financial Analysis.

21. Taxes.

22. Selecting a Financial Information System.

23. Project Risk Management.

24. Implementing a Successful CRM Solution.

25. Organizations Large and Small Embrace Shared Services.

26. Information Technology Offshore and Outsourcing.

27. Change Management.

Appendix A. New Controller Checklist.

Index.